Refund policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, items must be in the same condition received, unused, unworn, with original tags and packaging included, along with proof of purchase.

To start a return, contact us at ops@execopsnc.com.

Please note:

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Returns sent back without prior approval will not be accepted. Once a return request is approved, return instructions will be provided by email.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us as soon as possible if:

Your item arrives damaged
You receive the wrong item
A product appears defective

We will work to resolve the issue promptly.

Non-Returnable Items

Certain items are not eligible for return, including:

Sale or clearance items
Gift cards
Special order or custom products
Hazardous materials or flammable products
Products showing signs of use, wear, installation, or modification

If you have questions about a specific product before purchase, please contact us prior to ordering.

Exchanges

The fastest way to exchange an item is to complete the return process for the original item and place a new order separately once the return has been approved.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, refunds will be issued to the original payment method. Please allow time for your financial institution or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ops@execopsnc.com.